Shipping & Returns
Seamless Delivery, Confident Purchases
Metalink Technologies Asia Limited ensures every coat, jacket, and dress reaches you with the same precision we apply to our craftsmanship.
Global Shipping Solutions
1. Delivery Networks
- Coverage: Servicing 150+ countries via partnerships with DHL, FedEx, and regional eco-carriers
- Processing: Orders ship within 24hrs (M-F) from our ISO-certified fulfillment centers
- Packaging: 100% recycled mailers with biodegradable garment bags
2. Shipping Options
| Service Type | Delivery Time | Tracking | Carbon Offset |
|---|---|---|---|
| Standard | 5-7 business days | Included | Auto-applied |
| Express | 2-3 business days | Live GPS | Optional upgrade |
| Eco-Select | 7-10 days | Basic | Included |
3. Customs & Duties
- Pre-paid VAT/Duty options available at checkout
- Detailed commercial invoices compliant with global trade regulations
Hassle-Free Returns
1. Return Policy
- Window: 30 days from delivery date
- Condition: Unworn, tags attached, original packaging
- Exceptions: Final sale/customized items marked at checkout
2. How to Return
- Initiate request via our Returns Portal within portal
- Print prepaid shipping label (Free for Eco-Select returns)
- Drop at any partner carrier location
3. Refund Processing
- 48hr inspection upon receipt
- Original payment method refunds in 3-5 business days
- Store credit option with +10% bonus
Sustainable Exchanges
1. Size/Color Changes
- Free global exchanges through our AI Fit Concierge service
- Priority re-shipping (1-3 business days processing)
2. Defect Resolution
- 24/7 quality claims portal with photo upload
- Advanced replacement shipping for verified manufacturing issues
Why Our Clients Trust Us
Real-Time Tracking: IoT-enabled package monitoring
Textile Recovery Program: 92% of returned items refurbished/donated
Dedicated Support: [email protected] | +852 90157479
Policies updated per WRAP ethical standards and ISO 14001 sustainability guidelines