Shipping & Returns
Last updated: 5 May 2025
Follow this simple checklist to know exactly what to expect when returning an item bought from finediamondcenter.com.
1. Confirm Eligibility (14‑Day Limit)
Returns are accepted within 14 calendar days of the delivery date.
Items must be unused, unwashed, and tag‑intact.
2. Arrange Your Own Shipping
Return postage is paid by the buyer.
Choose a tracked service and keep the tracking receipt—you are responsible until we sign for the parcel.
3. Refund Timeline at a Glance
| Payment Channel | We Initiate* | Funds Reach You† |
|---|---|---|
| Credit / Debit Card | Within 2 business days | 3–7 business days (up to 15 days for some issuers) |
| PayPal | Same day we inspect | ≤ 14 days (PayPal may take up to 30 days where required by local law) |
| Bank Transfer | Within 2 business days | 5–10 business days |
*We initiate the refund after a successful inspection of the returned goods.
†Posting speed is controlled by your bank or payment provider.
4. How to Start a Return
Email [email protected] with your order ID before the 14‑day window expires.
We’ll send you the warehouse address and packing guidelines within 1 business day.
Ship the item back and reply with the tracking link.
We inspect the parcel and trigger the refund as per Section 3.
5. Returns We Cannot Accept
Requests filed after the 14‑day period.
Items that show wear, washing, stains, damage, or missing parts.
Custom products or items labelled Final Sale / Non‑Returnable.
6. Need Help?
Write to [email protected]—our support team is ready to assist you.