Privacy Policy

‌Metalink Technologies Asia Limited‌ (“we,” “our,” or “us”) is committed to protecting the privacy of every customer who trusts us with their data while purchasing our coats, jackets, and dresses. This policy outlines how we collect, use, and safeguard your information in alignment with global standards (GDPR, CCPA) and our core values of Innovation Without Compromise and Earth Forward.

‌1. Information We Collect‌

To deliver seamless experiences, we responsibly gather:

  • ‌Personal Data‌: Name, shipping/billing address, email, phone number.
  • ‌Payment Details‌: Encrypted card data via PCI-DSS compliant gateways (e.g., Stripe, PayPal).
  • ‌Technical Data‌: IP address, device type, browser, cookies (see Section 7).
  • ‌Preferences‌: Size/style selections, wishlists, feedback.
  • ‌Sustainability Choices‌: Opt-ins for eco-packaging or carbon-neutral shipping.

‌2. How We Use Your Data‌

Purpose Legal Basis
Process orders & returns Contract fulfillment
Provide customer support Legitimate interest
Send personalized offers (e.g., dresses/coats recommendations) Consent
Improve product R&D (e.g., AI-driven fit analytics) Legitimate interest
Comply with legal obligations Legal requirement

‌3. Data Sharing‌

We only share data with trusted partners under strict agreements:

  • ‌Logistics Providers‌: DHL, FedEx (for shipping/returns).
  • ‌Payment Processors‌: Stripe, Adyen (secure transactions).
  • ‌Analytics Tools‌: Google Analytics (anonymized usage trends).
  • ‌Legal Authorities‌: When required by law (e.g., customs, fraud prevention).

We never sell your data to third parties.

‌4. International Transfers‌

Your data may be processed globally via:

  • EU-US Privacy Shield-certified cloud servers.
  • Blockchain-based inventory systems (ISO 27001 encrypted).

‌5. Your Rights‌

You may:
✅ Access, correct, or delete your data via Customer Portal.
✅ Object to marketing communications (unsubscribe in 1 click).
✅ Request data portability (e.g., wishlist migration).
✅ Withdraw consent (email ‌[email protected]‌).

CCPA-specific: Opt out of “sales” (as defined under CCPA) here.

‌6. Data Security‌

We employ advanced safeguards:

  • ‌AES-256 Encryption‌: For stored and transmitted data.
  • ‌Blockchain Traceability‌: Tamper-proof audit logs for sensitive operations.
  • ‌Biometric Access Controls‌: For employee systems.
  • Annual penetration testing by [Third-Party Security Firm].

‌7. Cookies & Tracking Technologies‌

  • ‌Functional Cookies‌: Save size preferences and cart items.
  • ‌Analytical Cookies‌: Measure site performance (opt-out via banner).
  • ‌Marketing Cookies‌: Show personalized ads (enabled only with consent).

Manage settings via ‌Cookie Preferences‌.

‌8. Children’s Privacy‌

We do not knowingly collect data from users under ‌13‌. Contact us immediately if a minor has shared information without consent.

‌9. Policy Updates‌

Revisions will be posted here and noted by email for material changes. Continued use constitutes acceptance.

‌10. Contact Us‌

For questions or to exercise your rights:
‌Data Protection Officer‌: [email protected]
+852 90157479 (Mon-Fri, 9 AM – 5 PM GMT)

Mailing Address: Metalink Technologies Asia Limited, [Physical Address]

‌Why Trust Us?‌

  • GDPR/CCPA-compliant since 2025
  • 0 reported data breaches (2020–2024)
  • Sustainability extends to data practices: Servers powered by 100% renewable energy